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Privacy Policy

At Dr. Aiman Zia Dental Clinic, protecting your personal and medical information is a core part of our commitment to ethical, patient-centered care. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website, book appointments, or receive dental services.

1. Information We Collect

We collect only the information necessary to provide safe, effective, and personalized dental care.

a. Personal Information

  • Full name
  • Date of birth, age, gender
  • Email address and phone number
  • Occupation and marital status

b. Medical & Dental Information

  • Medical history and current health conditions
  • Dental history, sensitivities, and allergies
  • Current medications

c. Clinical & Diagnostic Records

  • X-rays, scans, lab reports
  • Intraoral images and treatment visuals
  • Previous diagnoses and reports

d. Treatment & Administrative Records

  • Treatment plans and progress notes
  • Consent forms
  • Cost estimates and invoices

e. Communication Data

  • Emails, WhatsApp messages, phone calls
  • Referrals and correspondence with other healthcare providers

f. Feedback & Reviews

  • Testimonials, surveys, complaints, or suggestions

g. Website & Technical Data

  • IP address, browser type, device information
  • Pages visited, time spent, and interaction data
  • Cookies and analytics data (see Section 5)

2. How We Collect Your Information

We collect your data through the following channels:

  • Appointment bookings (online or in-clinic)
  • Phone calls, emails, WhatsApp, or chat communication
  • In-person consultations and treatments
  • Video consultations with our dental professionals
  • Website forms and patient intake forms
  • Surveys, feedback submissions, and reviews
  • Website analytics tools and cookies

3. How We Use Your Information

Your information is used to:

  • Provide accurate diagnosis and dental treatment
  • Manage appointments and patient records
  • Communicate with you regarding your care
  • Improve our services and patient experience
  • Process billing and administrative tasks
  • Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal data to third parties.

4. Data Protection & Security

We implement strict security measures to protect your information:

  • Secure, password-protected systems for patient records
  • Restricted access to authorized staff only
  • Data encryption and firewall protection
  • Regular system monitoring and security updates

Your data is handled with strict confidentiality and in accordance with applicable UAE healthcare regulations.

5. Cookies & Website Tracking

Our website uses cookies and similar technologies to enhance your experience.

Cookies help us:

  • Improve website functionality and usability
  • Understand visitor behavior and engagement
  • Personalize content based on user preferences
  • Analyze website performance

You can choose to disable cookies through your browser settings if preferred.

6. Data Sharing & Disclosure

We may share your information only when necessary:

  • With licensed healthcare professionals involved in your treatment
  • When required by UAE law or regulatory authorities
  • With your explicit consent

We ensure that any data shared is handled securely and responsibly.

7. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion (where legally applicable)
  • Withdraw consent for certain data uses

To exercise your rights, please contact us directly.

8. Policy Updates

We may update this Privacy Policy periodically to reflect:

  • Changes in legal or regulatory requirements
  • Updates in clinic practices or services
  • Improvements in data protection measures

The latest version will always be available on our website.

9. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us:

Dr. Aiman Zia Dental Clinic

Website: https://draimenziadentalclinic.ae/

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